Privacy Policy

Last updated: January 13th, 2023

At Trade Style, accessible from our website, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document contains types of information that is collected and recorded by Trade Style and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

When you sign up for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Trading Data: To provide our core services, we collect and store data related to your trading activities. This includes, but is not limited to:

Account balances and currency configurations.
Trade history (entry/exit prices, dates, symbols, trade direction).
Trading strategies, plans, and templates you create.
Performance notes and journal entries.

This data is treated as confidential and is used primarily to generate statistics and analytics for your personal use.

Payment and Billing Information: When you subscribe to our paid services, we collect and process billing-related information through our third-party payment processor, Stripe. This includes:

Billing name and address.
Payment method information (processed and stored by Stripe, not on our servers).
Subscription tier, billing interval (monthly/yearly), and pricing information.
Transaction history, invoice records, and payment status.
Stripe Customer ID for account linking and subscription management.

Important: We do not store your full credit card details on our servers. All payment card information is collected, processed, and stored securely by Stripe in compliance with PCI DSS standards. For more information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and trading journal tools.
Process subscription payments and manage your billing account.
Send invoices, payment receipts, and billing notifications.
Improve, personalize, and expand our website.
Understand and analyze how you use our website and your trading performance.
Develop new products, services, features, and functionality.
Communicate with you regarding your account, subscription changes, or system updates.
Process and respond to your support requests.
Find and prevent fraud and unauthorized access.
Comply with legal obligations and enforce our terms of service.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential and use it only for the purposes we specify:

Stripe: Payment processing, subscription management, and billing. Stripe may use your data in accordance with their privacy policy and applicable payment card industry standards.
Hosting Providers: We use third-party hosting services to store our application and database.
Email Services: For sending transactional emails, account notifications, and billing communications.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this policy or as required by law.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you subscribe to our paid services, you also consent to the processing of your payment information by our payment processor, Stripe, in accordance with their privacy policy

Our system uses automated processing to handle subscription events and payment notifications through webhooks from Stripe. This includes:

Automatic subscription tier updates when payments are successful.
Processing payment failures and subscription cancellations.
Generating and storing invoice records.
Updating account access based on subscription status.

These automated processes are essential for providing seamless subscription management and ensuring accurate billing.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law:

Account Data: Retained while your account is active and for a reasonable period after account closure for backup and legal purposes.
Financial Records: Billing and transaction records are retained for at least 7 years to comply with tax and accounting regulations.
Trading Data: Retained for as long as you maintain an active account or as requested by you.

You may request deletion of your data as described in the "Your Data Rights" section below.

Data Security

We value your trust in providing us your Personal Information and Trading Data, thus we are striving to use commercially acceptable means of protecting it. We implement industry-standard security measures including:

Encrypted data transmission using HTTPS/TLS protocols.
Secure authentication and authorization mechanisms.
Regular security assessments and updates.
Access controls and monitoring systems.
PCI DSS compliant payment processing through Stripe.

However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Data Portability: Request your data in a structured, commonly used format.
Objection: Object to processing of your data for certain purposes.
Restriction: Request restriction of processing in certain circumstances.
Withdraw Consent: Withdraw consent where processing is based on consent.

Subscription Management

Cancel your subscription at any time through your account dashboard.
Access your billing history and invoices.
Update payment methods through the Stripe billing portal.
View and manage your subscription tier and billing interval.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know what personal information we collect, use, and share.
Right to delete personal information we have collected from you.
Right to opt-out of the sale or sharing of your personal information (we do not sell your personal information).
Right to correct inaccurate personal information.
Right to limit use and disclosure of sensitive personal information.
Right to non-discrimination for exercising your privacy rights.

European Residents (GDPR)

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR), including those listed above. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact us:

Email: privacy@tradestyle.io.com
Privacy Inquiries: support@tradestyle.io.com

For data protection inquiries from EU residents, you may also contact our Data Protection Officer at dpo@tradestyle.io

Consent: In some cases, we may ask for your explicit consent to process certain data (e.g., marketing communications).
Legal Obligation: We may process data to comply with legal requirements (e.g., tax records, fraud prevention).

Log Files

Trade Style follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Trade Style uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Data Security

We value your trust in providing us your Personal Information and Trading Data, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Trade Style. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.